THE WILD DOG
Ive forgotten things before. I have disconnected from my trailer in the middle of a day to get things that were 100% necessary to continue. People may question it, but it makes sense. I hate d/c my trailer, but you do what you have to do to make business run smoothly.
( the items I ran out of were gloves, and or aluminium foil sheets. I’ve forgotten to stock things like kraut, or salsa, green chile, but I always offer a solution or second choice. I carry a bottle of hot sauce just in case I forget salsa, or chile’s and that seems to do the trick. Sometimes I have issues with my swiss for the reuben dog, and I tell people I had to toss it for their safety. They appreciate it, even if they don’t tell you. The look on their faces tell all.
I agree he shouldn’t have opened, or made a sign, maybe even knock .50 off every dog to make it up.
We have a cart outside of our office building two or three days a week. It’s pretty standard stuff (hot dogs, brats, cheeseteaks, gyros) but he seems to have a pretty big following.
Is that cart still outside Rhodes? I’ve been there a few times in the past year and haven’t seen it. Same at the clinic building. I used to get the gyros. They were really pretty darned good.
unbelieveable ! The guy should go for politics, screwed up then lied about it.
Doesnt sound real does it, running out of all at the same time.
Sounds to me like he did something, like take the entire set out to stock up/ clean up – and forgot to put them back in the morning!
It looks like he got there, opened up and saw that he forgot the condiments. No one could run out of all the condiments at the same time. He didn’t handle it very well, he will pay the price in the long run.The only thing on the menu that didn’t require a condiment would have been the cheesesteak. Just because they are in business doesn’t make them professionals…………..Informing the customers would have been the right move, you don’t have much of a choice after you buy something……………Bill
It is amazing how much simple signs can do. I sometimes go to a local bistro/restaurant, which is always horrendously busy. When they started, they got a lot of hassle about how long it took to get served.
Then they put a blackboard up, updating how long it was taking people to get served, and the raffle ticket number that last got served.
All the anger evapourated. If you know it is going to be 50 minutes , 1 hour 20 even, then you can choose to stay or go. All they had to do is be honest, and keep people informed.
No more stressed out staff.
Maybe the guy will do the right thing and give out some freebies to the regulars that bought “naked” items.
David would have called me to bring it to him if he forgot. Otherwise, it’s a run to the store. We were doing an On site Auction up in Albuquerque last month. We were running low on water and ice. So David sent me to Sam’s which was only a couple of blocks away. That meant we had to disconnect from the trailer and then reconnect when I get back. This is part of the reason we like to run 2 people at an event. Running out of a few things towards the end of an event is one thing. Not having any of the condiments meant they were forgotten. In that case you head back home to get them, have someone bring them or stop at the store and buy! When I price out our food, I enter in the grocery store prices of a lot of our stuff… this way we are still covered in case we have to buy from the grocery store (I keep a running “food cost analysis” spreadsheet).
More than once I’ve thrown my order the trash because I wasn’t served the way it was ordered or substitutions were made and told him/them” you f’d me once, you wont a second time”
Just Tuesday night I walked out of a restaurant because the waitress keep telling me the items listed on the menu as being included (served with or choice of) were extra.
one time i left the sweet onions behind . so i put it on the menu NO ONIONS TODAY everything went great.[8D]
That is dreadful customers service! – A simple sign saying Sorry! makes so much difference….
He should have gone to the store. I would not have opened without something to serve, pretty foolish on his part! Business is too hard to build without tearing it down over something that easily solved! Of course, I don’t know what his story was, he might have had a good reason. At least I’ll give him the benefit of the doubt.
I agree, he shouldn’t have opened that day. It’s one thing to be out of chili or cheese sauce, but unforgiveable to not have basics like mustard, ketchup and even salad dressing for the salads you are selling!
he shouldn’t have even opened then…..I wouldn’t have. Or went and bought the condiments at retail. You wouldn’t make as much money, but you wouldn’t risk losing customers either.
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