Earl of Sandwich
My gripe would be stores that do not accept American Express as payment, which I prefer. I usually will not shop places that do not take it.
My other problem with most groceries is that they all carry the same pork & beans, if you get my drift, as the other stores. Using Jungle Jim’s as an example there’s a lot more products that could be offered that are not being offered.
I don’t mind the ID check for alcohol. It lets me know they check everyone, which I appreciate. it also lets me know they have absolutely no common sense, which is absurd. But I’m OK with it.
Mandatory ID smacks of the Third Reich, "Show me your papers". Sorry, I’m 60 and I shop where I’m not asked for "my papers".
Also if you skip those 45 year old women trying to look 18 they will get mad and stop shopping there….Russ
I’m all for mandatory ID. It takes all the guesswork from the cashier and covers the store’s ass. Once you start skipping ID checks for wrinkled stooped over 85 year old geezers it’s not hard to start skipping age checks on the 50 year old executive and the 35 year old mother. Have you seen some of todays high school seniors? They sure look older than the 18 year olds when I was in school.
This thread shows why America is a great country. If you do not like shopping at a certain store, you are free to go elsewhere.
They have no Wegmans up here in freezy northern Maine, but whenever I visit my hometown in central New Jersey, I take great pleasure in shopping there. The clerks couldn’t be friendlier and will actually walk you to the product you can’t find, as opposed to a vague finger point or "Aisle 7." The produce is fresh and there’s great variety. The packaged meats are cut well, the deli clerks are very helpful. Their prices are considerably higher than what I pay up here at home, but with service that good I don’t really mind paying extra. I often wonder why so few retailers seem to get that it’s all about the customer service. Instead it seems like most places will gladly give you lip service…or maybe just some lip. [|)]
I work as a Customer Service Representative at a bank. It is part of my job to give good service, we are shoped by a "secret" shopper and are graded on our service. When I go to any type of store I demand good service and if I don’t receive it, I will either tell the manager and/or the person waiting on me.
Yes, the GOOD stores … Wegman’s in Rochester, Ralph’s Fresh Fare in La Canada, Calif., most Trader Joe’s, King’s in New Jersey (though you pay more), and my beloved Bristol Farms in Pasadena …
I have family who used to live in the Rochester area. When I visited, a trip to Wegman’s was as good as going to Disneyland! I remember the layout was unique and the bakery had wonderful pastries. Many chains could take a lesson from Wegman’s in customer service.
D’oh! [hitting self on forehead] Boy, are you right. I never thought of it that way. No owner on premises, lots of children working there… no wonder service can be shakey.
The problem for me is that the only independent grocers near me are really upscale/gourmet shops, with limited choices. They also have a disturbing tendancy to leave stock on the shelves too long.
In the past, in the present, and in the future, when I go into any place,
I want good service. I realize that those providing service are humans
like me, perhaps having a good day or a bad one. Someone in their family
may be ill or dying, perhaps they have some bills to pay and their wages
are not going to cover all their needs, or maybe that day they are hung-over.
Sometimes we all have bad hair-days.
I don’t want to sound ignorant, but I don’t believe that because one is in
customer service or is a server in a restaurant it makes them our servant.
I know they are there to serve, but they are not there to be our slaves.
They cannot read our minds, be doctors to our mental frustrations,
or be responsible for the failures of the owners of the establishments for
which they work for.
It is a good thing to go into any establishment with good feelings.
If you have an unpleasant experience, it is of no value to be angry at the worker.
Go to Management. That is the seat of Authority, the seat of Power.
Why vent anger, even if it is a nasty comment or a bad look, even an hot sigh at
at a worker? If you are unhappy, go to management. That is why they are paid
the big bucks and have the authority to make changes and deal with complaints.
Greymo is right…Good management is what it is all about.
I expect good customer service wherever I might shop or dine. If I do not get it, I complain. A lot of poor customer service is due to lack of training, and management is to blame for that. It does not matter whether it is a large chain or a small privately owned business. Good management is what it is all about.
I am enjoying reading this thread immensely because I only go to a chain grocery store once every 4 to 5 weeks. I stock up on pantry items, check myself out, pay with a debit card and that s that.
I do always come prepared with a $1.00 instant lottery ticket to give to the employee manning the self-checkout area and on my way out, give it to her (it s always one of a group of zaftig older women with short, permed hair at the store where I shop) and say, Thanks, I hope you have a lucky day. By now, even though I don t go to the grocery store very often, I whoosh through the line with no problems and get reset without asking.
Nearly every Saturday morning, I shop at various combinations of locally owned and operated farmers markets, produce stands/orchards (in season), ethnic markets, dairy stores, bulk food stores, bakeries, butcher shops and other places that many people in our comfortable suburban community have never heard of.
It s hard to grasp how anyone who subscribes to the Roadfood philosophy of dining would expect a higher level of customer service from a chain grocery store than they would from a chain restaurant like McDonald s or Applebee s.
Ah! the horror stories. For the most part these kind of complaints do not exist in Minnesota. It is called "Minnesota Nice". It is not exactly friendly but no one offends anyone. It is kind of a Scandanavian reserve ethic bred into the populace. The populace is also better educated, healthier and more well off than the average. I do have experience working in the food market industry designing and overseeing the construction of grocery stores all over the country and following up as chief investigator of problems in stores that had been open and can tell you there are major differences around the country for both employees and customers.
(EXTREMELY LOUD GROAN)
Done-Been-One-Uppedly, Ort. Carlton in Wish-I’d’a-Thunk-Of-It-First Athens, Georgia.
P. S. That’s what you get for bagging the question.
P. P. S. Be glad that kid wasn’t part of a juice mob.
P. P. P. S. Orange juice going to be glad when I run out of counter-puns?
P. P. P. P. S. Kumquat may, this is the last one.
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