Sorry to hear of the disappointment at Red’s. From the glowing reports, I always thought that it must be the best place on the planet to get a New England hot lobster roll.
I had the same impression myself. I’m willing to believe that they have good lobster rolls at other times, but mine was nasty.
If I were to go back, I would try to go during the day, ideally when they have a line. I speculate that perhaps our lobster roll was sitting around turning nasty before we arrived, and one that was made fresh to meet the demands of a line would be better. This is pure speculation, though; I don’t really know what I’m talking about. (But it would be worth waiting in line to avoid the mosquitoes.)