As a customer, if I saw this, I’d laugh and walk away.
What you’re doing at your place and what georgiadogs is talking about are two different operations with different customers and different expectations. If I was expecting a 1/2 pound pub burger cooked medium rare to order, you’re right, this method is unacceptable. For a high volume, fast food oriented place, where speed and price are often a greater concern to the customer, this method works just fine.
I totally understand this, I personally would wait for a fresh made burger. Honestly, I didn’t know places did this, high volume burger joints seem to be wrapping and bagging as soon as they come off the flat top. Take 5 Guys, Please![;)] drum roll, Henny Youngman![:)]