Salty said it correct. Cash Flow is so important. Without it you will die. They have no idea as to the actual costs of running the place. Also if you dont use quality ingredients and cut corners you will fail. It must be Clean,Spotless, Food Served Hot, On Time, Bill brought timely, Staff must be Clean and attentive without being fake, Regular menu items must be consistant, Untinsels and Glasses must be spotess. If a customer doesnt like the taste of a particular item they will still return to try something else if the first item was prepared properly. Example: The balckened T-Bone was cooked to medium rare as asked but they did not like the spices. And maybe most of all the Customer must feel comfortable and appreciated. The minute you forget that the Customer signs the paycheck its over. And finally you must love the business. Yourself and Staff. Great help is almost impossible to find and even tougher to keep…Russ