I think you’re right on the money. Have stopped at RT’s in both Savannah and Atlanta areas and found their service and menus very substandard to the ones we have near here. I suspect that’s due to the differing standards of their franchisees in different parts of the country.
Seemingly, you take any good/successful restaurant concept and franchise it and it will go downhill over a quick period of time–unless the original owner personally travels around to the units the way Harlan Sanders used to do in the early days of KFC. [:(][:(][:(]
Bonita Springs, FL