What a bummer! They say the streets in Santa Fe were drawn up by a drunk on a burro!!
I flew UAL today into ABQ – it was alright – but when I called last week to see if I could change a flight, the agent ( I hate to say it – how can these outsourced Indians improve their "American" accent so I can understand them?), he inadventently mentioned that my return flight was now at 1:30 instead of 4:30. (cutting into precious hours on a long weekend).
I checked this when I took off today with a really nice and smart agent at Newark airport who informed me that, yes, they cancelled my flight at 4:30 and the latest return flight was at 1:30. Now NO ONE told me this, I got no calls or emails or anything – I only knew by accident!!! I told the agent I was annoyed and could they book me on the next day instead of an earlier flight – she helpfully looked up flights found 2 seats left and told me to call right away and FIGHT. So I did and I won!! After a fight, that is. The (poorly accented) phone person said it would cost me $100 to chnage, and said this 3 times and I just kept fighting and he called his supervisor and eventually gave me the seat. Now, what if I just showed up at 4:30 to see that the flight was cancelled and there were no more flights that day?
Boo on UAL!!!(except for the subversive and really cool agent at Newark!!)