As a frequent flyer between NY & NM, I used to like United becuase its the quickest, usually thru Denver (isn’t it amazing that there is only one non-stop between NY and ABQ?? It’s a Contnental route, flies out of Newark at 8pm and return is a red eye!!)But UAL wound up being the most expensive recently.
So we switched to Delta, NW or AA.
Well this summer (as I reported here at the time) we had a Delta flight scheduled to leave at 4:30 pm schduled to arrive at ABQ ab out 10 pm, where we taxied around the airport until 9pm, got off for 1 hr then reboarded and sat on the plane until 1am, arriving at our connection at 3 am!!
Then at Cincinatti airport there were only 2 Dealta agents to meet us, one walked away and went home. The other said there were no hotels, but cots for us. Yes, 500 cots from the local fire dept, 600 passengers! Then Delta gave us our connection to ABQ for 5pm the next day. I treid to arrnage an earlier flight (like I had no sleep, it was 6am now) but they only gave me a seat, none for my daughter who accompanied me. Finally they gave us tix for Salt Lake City then to ABQ, ao we only arrived 30 hours later!!!!’
Now the bad part was that no one at Delta cared! They were nasty, did nothing to make it better, were ill prepared, etc. I was going to send a letter as I often do (and get some compensation) but my hunch was that no one at Delat would care about this either.
In the past 2 years, I have never taken a flight that at least one plane had some problem or other…..
Remember when flying was "fun"?