I would make appointments with all envolved above me in the chain of command. If that didn’t leave me with a good feeling, I’d be gone. Hey, there DOES seam to be an opertunity here. If it’s not working… fix it. They need a new person in charge of the whole thing, big time!!!
About the hash brown, my sweety makes the best ever. I am havin some now. Get that other stuff fixed and we can seek her advice. I’m sure other folks here know all about cookin good hash brows too.