Based on 2 prior businesses and as the current owner with my wife of a site that Matt describes, hired help is one big pain in the arse. Counting on hired help without being there is the kiss of death. It’s hard enough to keep many from stealing money and inventory, slacking, pissing off customers, giving away free food to their friends and giving your business a bad image, let alone with being an absentee owner. I’m speaking of owning my own businesses since 1971, all 3 started from scratch, not existing ones.
I sold my first 2 businesses not because I was burned out by the work, but from attempting to find and hire somewhat responsible people as the businesses grew. Even with me working besides them, the frustration with their lack of common sense and don’t give a crap attitude was disgusting. It’s a never-ending battle. In my first business, I wound up selling it to my only competent employee after almost 9 years. He’s very successful and has around 12 employees, something that would have driven me nuts. I think maybe I’m too intolerable of liars, no-shows, thieves and slackers.