Perhaps I am wrong, (which I am often), but I don’t think a franchise decides to
self-destruct. I am sure that some francises go through hard money times and
it messes the top brasses heads up and that filters down to the locals.
I live near a small city that is currently booming, and we have usually 2 or
3 fast food choices for most national companies, and there are a number of
small towns in the area that also has franchise businesses.
I can go to one Pizza Hut on the south side of town and get nothing but the
best pizza and service, while on the east side of town the Pizza Hut pizza is
tolerable and the service is good, but I am there for the taste.
I can go to a McDonald’s in the city and get a certain quality of food, and then
go to one at a smaller local town and find the food better.
Chains can go downhill, but a lot of the quality can depend on the local manager
and workers. I went to a Wendy’s and had their chili, which was awful. Management
changed and I discovered a new chili.
Like politics, food is local.
If you look at the comments of Slick on Roadfood.Com, you will see a GOOD owner or manager.
I don’t think he is fast food, but his approach is what every fast food manager should have.
You can be good and fast food, but often fast food local establishments get lazy and sloppy.