Here is the Email I sent to HARDEE’S management, along with THEIR RESPONSE I just recieved.
It should be known, I am NOT, nor have I EVER been a Hardee’s fan of any fashion.
As I seen an advertisement for BURGER CHEF Big Chef Burgers in our local paper, my mouth began
So, I took my family to Hardee’s for some BURGER CHEF Big Chef Sandwiches.
I go to Hardee’s less than once a year, as I don’t like their hambugers/cheeseburgers.
So Going to Hardee’s was quite a shock to everyone.
We Ordered Burger Chef Big Chef Sandwiches for everyone.
What we got, was Double Cheeseburgers with a tiny bit of sauce on them. Just dabbing a bun with
Big Chef sause about the size of a nickel is pretty chincy, even for Hardee’s.
Hardee’s Should be ashamed of themselves for trying to pass these double cheeseburgers off as
Big Chef’s From Burger Chef.
Big Chef Sandwiches have THREE (3) Layers of Bread, one on top, bottom, and one dividing the
Big Chef Sandwiches are coated with Big Chef Sauce, and lots of Shredded lettuce.
Big Chef Sandwiches are covered with Cheese on each piece of hamburger.
WHAT A DISAPOINTMENT. 🙁
If Hardee’s is going to Advertise BURGER CHEF Sandwiches, AT LEAST, MAKE THEM LIKE THEY WERE
Out of the 9 "Burger Chef, Big Chef Burgers" that we ordered, ONE actually had a sufficient
amount of Big Chef Sauce on it.
I DO Expect Hardee’s to Make Burger Chef Burgers AS BURGER CHEF made them.
Until that can happen, We wont be back to Hardee’s for at least ANOTHER Year.
Bring back the Burger Chef Sandwiches, THE WAY BURGER CHEF MADE THEM, and I’ll find my way back
to a Hardee’s parking lot,
Until that happens, forget it.
Below is the Response From Hardee’s
Dear Mr. King:
Thank you very much for taking the time to inform us of the experience you had at our restaurant
in Kokomo, IN. We extend our most sincere apology to you for the unsatisfactory impression your
visit left on you. We are very sorry.
At Hardee’s, we strive not only to provide a delicious meal with great guest service, but we
also make every effort to create a safe, clean, and friendly dining experience. It is obvious
from your comments that we have fallen short of the high standards we have set for ourselves.
In failing to live up to our guests’ expectations, we have not only tarnished our reputation,
but more importantly, we are in danger of losing an important guest.
I assure you that every effort is being made to correct this situation. I have contacted the
District Manager regarding your experience.
I would like to invite you to try us again, on us! I am mailing you some Second Chance coupons
good for either a free 1/3 lb. Thickburger or a Chicken Sandwich. I know there is really
nothing that can excuse or make up for the situation you described, but we would love the chance
to regain your trust.
I appreciate the time you have taken to express your concerns. It gives us the chance to learn
where we need improvement. It also allows us to resolve any problems that may arise from time
to time. Guests like you, who make us aware of these problems, are our most valued guests and
we would hate to lose you.
If you have any questions or concerns, please do not hesitate to call (877) 799-STAR.
Hardee’s Guest Response
On the Web at http://www.hardees.com