We were a party of six at Outback last night; they were less than half full. Started out with a blooming onion and placed our dinner orders at the same time. Long after we demolished the onion I remarked that people seated after us were eating dinner and we were still waiting. We flagged down a server and asked her to have our server come by so we could inquire about our orders. A manager came over and told us that our server had cut his finger and had to be taken to a hospital, she would check on our orders. Well, after another 10 minutes I asked for the manager, another person came over and told me she was a co-manager, what was the problem; I explained. She left and almost immediately our food appeared. We had ordered a variety of steaks, shrimp, salmon, etc, all of was very cold to the point of being inedible. Manager please; I explained the state of our food. She then confessed that the order had been sitting in the kitchen due to a breakdown in communications and excused herself. Upon her return she told us there was no charge for the Blooming Onion, a few drinks, etc, and gave us a $45.00 gift certificate good at either Outback or Carrabba’s. As we were getting ready to leave I put a $20.00 bill on the table and was met with a chorus of Don t do that, they don t deserve it . I explained that others had served the onion, bread, salads, drinks, etc, and I was not going to penalize them.
An unpleasant experience but at least the Co-Manager sucked it up, told the truth, and did her best to rectify a lousy situation. I ll give them another try.